Silver 5 x 7" Plaited Photograph Frame

Our Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.  You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@rivierajade.net.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@rivierajade.net.
Please note as a small business we are unable to offer free returns.  It is yourresponsibly to arrange and pay for a return.  

Damages and issues

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cleaning advice:  It's advisable that you do not clean with any harsh detergents. It's best to use a polish, glass cleaner or water. Before trying a product for the first time, we recommend carrying out a spot test in an area not visible.